Shipping, Returns, Refunds
Shipping Policies and Options
Shipping to and from Best Fire Equipment is at the customer's expense and varies according to weight, size, shipping method and destination.
Minimum Order Value
Best Fire Equipment has a Minimum Order Value of $10.00 worth of merchandise. Orders that are less than $10.00 will incur a "Low Order Fee" of $5.00.
Free Local Pickup at the Napa Service Center
Place and Pay for your order online, print your invoice showing payment details, then telephone or email us to pick up your order at our Napa Service Center.
Best Fire Equipment Delivers
Best Fire Equipment will deliver your order in Alameda, Contra Costa, Napa, Marin, Solano, and Sonoma county.
If your order does NOT include Fire Extinguishers, shipping is handled through our online store.
IF your order includes 5 or less Fire Extinguishers, or is less than $500.00 total:
Best Fire will deliver your order anywhere in the above counties for a flat fee of $0.50/mile, round trip from our service center to your delivery address.
IF your order includes 6-10 Fire Extinguishers, or $500.00 or more total:
Best Fire will deliver your order anywhere in the above counties for a flat fee of $50.00.
IF your order includes 11 or more Fire Extinguishers, or $1000.00 or more total:
Best Fire will deliver your order anywhere in the above counties for FREE.
All orders over $500.00 within the contiguous United States will be shipped insured.
If there are any questions regarding shipping fees, insurance, etc., please call or email us to discuss details.
Best Fire Equipment is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund within 30 days of purchase. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:
- Shipping and Low Order Fees are non-refundable*.
- A 20% Restocking Fee applies (provided item is repacked according to factory standards & without excess wear or damage.)
- Returns are accepted only on items with a minimum purchase price of $30.00.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.